Product delivery

GOOD TO KNOW!

The items displayed on the website may not fully reflect the product's characteristics (including color and shape). If the item is not available in the seller's warehouse in the required quantity, the seller reserves the right to cancel the specific item in the customer's order, informing the customer accordingly.

PAYMENT OPTIONS WHEN PLACING AN ORDER

  • When paying by credit card (MasterCard, Visa, Maestro, Visa Electron)
  • By making a transfer to the account number of SIA "DemeterX" specified in the prepaid invoice

HOW LONG AND WITH WHAT IS THE DELIVERY MADE?

After submitting your product request, we will contact you to clarify the delivery conditions and then issue an invoice.
The seller makes every effort to meet the specified delivery dates, but product delivery delays are possible due to reasons beyond the seller's control.

WHAT ARE THE SHIPPING COSTS?

Please submit a pre-order for exact shipping costs. After submission, we will contact you and clarify the shipping costs.

IN CASE OF LOST PRODUCT

In cases where the product is not delivered to the customer due to the fault of the postal service employees, the seller reimburses the customer for the paid product and the value of delivery only after the seller has received a certificate of loss or compensation from the postal service.

RETURN OF GOODS

The customer has the right to refuse the ordered product within 14 days of receiving it. In this case, the return shipping costs must be borne by the customer. The return of the product is possible only in cases where the external appearance, original packaging and labeling of the product have been preserved. Funds are returned upon the client's written request. Funds will be transferred to the details specified by the customer. The seller will return the amount of money paid for the product within 7-30 days. The seller reserves the right not to refund the payment for the purchase and service until the customer has returned the product or submitted documents confirming the delivery of the product.